FAQ
Refund
We assure you that all products sold on shopnavira.com are brand new and 100% genuine. In the unlikely event that any merchandise you have bought from us is not received in good condition, is damaged or defective, customers may exchange the merchandise unused, and in the same condition as he/she purchased it, in its original packaging along with original tags. It would be necessary to provide all financial transaction details, along with bills/invoices provided.
Delivery
It is possible that we or our courier partners have a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored into the delivery dates.
Shipping & Returns
Returns are easy. Contact us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Cancellation
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.
